{"id":113273,"date":"2022-09-07T13:45:17","date_gmt":"2022-09-07T21:45:17","guid":{"rendered":"https:\/\/retrainingthebrain.com\/?page_id=113273"},"modified":"2025-01-23T13:20:06","modified_gmt":"2025-01-23T21:20:06","slug":"technical-issues-2-0","status":"publish","type":"page","link":"https:\/\/retrainingthebrain.com\/dnrs\/welcome-to-the-dnrs-2-0-online-course\/technical-issues-2-0\/","title":{"rendered":"Technical Issues 2.0"},"content":{"rendered":"\t\t
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Please review the troubleshooting guide below.<\/h3>

You can also refer to the User Guide<\/a> for further assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI cannot locate the Student Manual<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Student Manual is embedded online, in the course. The manual is designed to assist you in implementing the program by completing the exercises and reading assignments, and is identified by the following images.<\/p>

\"\"<\/p>

Please note that throughout the course you can email your notes and daily exercises directly to the email address connected with the account; these items can then be printed off and referenced for future use.<\/p>

However, if having the printed student manual to use as you work through the course, is compatible with your learning style, you are given the option to add the printed Student Manual, for an additional cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tStreaming Video Issues<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We would recommend reviewing the information provided below.<\/p>

Here are 8 ways to troubleshoot slow streaming video problems. Try them in the given order \u2013 beginning with the simpler to serious troubleshooting methods.<\/p>

  1. Try again:\u00a0<\/strong><\/li><\/ol>

    There are several factors in any given moment that could be temporarily impeding your internet speed or connection. These factors could lie anywhere in between your computer and our servers, and the situation may correct itself on its own. If you haven\u2019t already done so, please try again at a later time.<\/p>

    1. Pick the right browser:<\/strong><\/li><\/ol>

      Choose Another Browser. Oftentimes various internet browser extensions, security settings or corrupt cookies may cause streaming\/playback issues. Rather than going through all of these settings, extensions and folders \u2013 we suggest trying another web browser. For example if you were experiencing playback issues with Microsoft Edge (Explorer)<\/a> or Apple Safari<\/a> \u2013 try Chrome<\/a> or Firefox<\/a> \u2013 or vice versa.<\/p>

      1. Test internet connection:<\/strong><\/li><\/ol>

        Poor internet connection is the most common reason for slow streaming or buffering problem when trying to play high quality videos online. Our online course requires internet streaming (Download) speeds of at least 3 mbps, and ideally a minimum of 5 mbps. Internet speed could be the reason why the videos are continuously buffering. To check if your internet meets the minimum requirement test your connection speed here<\/a>.<\/p>

        If your internet connection speed is less than 3 mbps, this may be contributing to the videos ability to load or play without interruption. We recommend reaching out to your internet provider to see if you can increase your speed.<\/p>

        1. Use ethernet instead of WIFI:<\/strong><\/li><\/ol>

          Instead of Wi-Fi, connect to the Internet using Ethernet cable. This will improve internet speed and also make it consistent. Thus, you can have a smooth network for streaming video.<\/p>

          1. Remove temp files & cookies:<\/strong><\/li><\/ol>

            Cookies and temp files slow your system impacting the browser ability to load videos seamlessly. Go to your browser\u2019s settings and remove the temporary Internet files and cookies. Instructions on how to clear cookies and browser history can be found here<\/a>.<\/p>

            1. Close all applications on the system:<\/strong><\/li><\/ol>

              Many times slow streaming video problems are caused due to excess programs running in the background. When you want to access any web-based video, shutdown all applications, unnecessary windows.<\/p>

              1. Update your device<\/strong><\/li><\/ol>

                Check to see if the device you are using to access the online course (laptop, tablet or phone) are updated. Oftentimes this can interrupt the overall performance of the computer.<\/p>

                1. Turn off Firewall or any antivirus temporarily<\/strong><\/li><\/ol>

                  Firewalls in your computer network or antivirus in the system may prevent streaming of videos. Turn them off for some time till you access the website and watch the video. Make sure you turn them on after watching the videos.<\/p>

                  If after reading the above tips on how to improve streaming ability for the Online Course, you are still experiencing issues, please complete the Technical Issues form further down this page. Once the form has been completed and sent to our Technical Issues team, we will be in touch within 24 hours. If the tips we provided proved useful, please let us know.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm finished the first day but cannot proceed to the next day.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  Make sure to click the ‘Mark as Complete’ button at the bottom of each daily lesson page to progress to the next lesson.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI click the \u2018mark as complete\u2019 or \u2019next\u2019 topic\u2019 button it does nothing<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  On certain browsers or devices you may need to click twice on the button to proceed to the next lesson.<\/p>

                  If you are having issues with the \u2018next topic\u2019 button or \u2018mark as complete\u2019 button it could be that you have not completely finished the previous topic. Please go back to the previous section and select \u2018next topic\u2019 or if applicable \u2018mark as complete\u2019.<\/p>

                  If you are still experiencing issues and are unable to proceed it could be the device (computer, tablet, phone etc.) you are working off of. Sometimes, ad blockers or security extensions installed on a device can interfere with the success of selecting the button on a browser. Please click the link below and review the troubleshooting steps for a quick solution.<\/p>

                  https:\/\/windowsreport.com\/website-buttons-not-working\/<\/a><\/p>

                  If after reviewing the above steps, you are still experiencing issues please fill out a Technical Issues Form in the bottom tab of this page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tA form is not working.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  Try refreshing the page. This will reload the form and all content. Wait for the page to fully load and then fill out the form again. Once you click submit, wait until you get the a success message before leaving the page. If this continues please fill out the form below and let us know which form is not working.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPage says '404 Page Not Found' or 'Server was not found<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  Unfortunately this can happen form time to time. Please go back to the previous page, refresh the page and try the link again. If it happens a second time please report the link that is causing the issue in the form below.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI keep getting logged out<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  What is likely happening is you have a dynamic IP address, which keeps changing. Our security prevents one user to be logged in with multiple IP addresses so every time the IP address changes you get logged out.<\/p>

                  Solution: Contact your internet provider and request a Static IP Address<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tTechnical Issues Form<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  If you are experiencing technical issues with the online course please click the button below to fill out the tech support form and we will work to rectify the issue as soon as possible. Be as detailed as possible.<\/p>

                  Tech Support Form<\/a><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have an active subscription. How do I update update my credit card information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  To update your credit card information for an active subscription, visit your Member Dashboard<\/strong> located under My Account<\/strong><\/a>.<\/p>