DNRS 2.0 is now subtitled in additional languages 
Privacy Policy
DISCLAIMER:
The website www.retrainingthebrain.com (the “Website”) is an informational site produced by Dynamic Neural Retraining System Ltd., and its employees, agents, successors and assigns (collectively “DNRS”). The resources made available by DNRS on the Website including, but not limited to instructional videos, downloads, student manuals, the book Wired for Healing, transcriptions, guided meditations, DNRS Coaching and Community Forum are provided for informational purposes only, and should not be used to replace the specialized training and professional judgment of a physician or other health care provider. DNRS cannot be held responsible for the use of the information provided on or through the Website. Please consult a physician or other health care provider before making any decision regarding treatment of yourself or others and prior to using any information or resources contained on or through the Website or contained on any other websites connected to the Website by way of reference, hyperlink or other redirection method. DNRS makes no representations or warranties and expressly disclaims any and all liability with respect to any action or omission by any person using any information or resources offered by or provided on or through the Website.
IF YOU ARE IN NEED OF MEDICAL ASSISTANCE, CONTACT A PHYSICIAN OR OTHER HEALTH CARE PROVIDER.
CLINICAL MATERIAL:
The clinical information contained on this site is the responsibility of the authors. DNRS and its coaches, facilitators, employees, directors, agents, successors and assigns do not accept any responsibility for the content, accuracy or quality of the clinical information provided on this site, or any liability for any direct, indirect or consequential loss, damage or liability of whatever kind or nature incurred by anyone accessing or using the information. Notwithstanding this, in accessing the information, visitors to the site agree to waive any claim, demand, lien, action, suit or cause of action arising from the use of the information, which they now have or may have in the future against DNRS.
DNRS LIFE IMPROVEMENT GUARANTEE:
If, after six consecutive months of daily neuroplasticity training with the Dynamic Neural Retraining System (DNRS) program, you have received no value from our instructional video program, we will issue a full refund (less shipping, handling, and 15% return fee).
Before requesting a refund, we highly recommend that you reach out to receive support, either from our DNRS Certified Coaches, or a Living DNRS group class. Learning to successfully implement neuroplasticity training— or anything new— can be confusing and frustrating at times, especially if you are doing it completely on your own. This is why DNRS has created interactive support options to assist you in your recovery process. We sincerely want you to succeed in your efforts to retrain your brain, regain your health, and reclaim your life.
Products will be accepted for refund only if: (a) returned items include all of the product components* (b) the product return form has been completed and submitted (c) the product return is after six months from the date of purchase and within one year (365 days) of purchase date. If you would like to receive a refund, please contact us and we will provide you with detailed instructions and a product return form. Please note that we do not replace lost or stolen products, or ones that have been damaged while in your care.
* The book “Wired for Healing” is not eligible for a refund.
PRIVACY POLICY:
DNRS is committed to respecting the privacy of individuals in the treatment of personal information and to the principles outlined in the General Data Protection Regulation (GDPR). We recognize that the people with whom we do business and our employees have a need for the appropriate management and protection of any personal information that individuals agree to provide to us.
INFORMATION COLLECTED
Information That We Collect Directly from You
We may collect some or all of the following information directly from you, depending on your interactions with us and our website and services:
- your name, age, gender and citizenship;
- your home address, home telephone number, mobile phone number, personal e-mail address;
- the languages you speak;
- emergency contact information;
- products you have purchased or courses you have attended or completed (including their dates and locations) – though note that we do not retain or store payment card information;
- coaching sessions you may have received;
- surveys you have completed (identification anonymous)
- posts you have posted on the DNRS community forum
Information collected through our website and apps
We or our service providers that help us maintain and operate our website and mobile applications may also automatically collect the following information relating to your access to and use of our website and mobile applications through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; your type of computer or mobile device; pages you view; links you click; your IP address; the length of time you visit or use our site or mobile apps; and the referring URL, or the webpage that led you to our site.
We may use various technological methods to track the patterns of users accessing and using our website and mobile apps, including the following methods:
Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
- Account related cookies. If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
- Login related cookies. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
- Email newsletters related cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
- Orders processing related cookies. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Surveys related cookies. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
- Forms related cookies. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site:
- Google Analytics. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Web Beacons: Web beacons are small pieces of data that are embedded in images on the pages of websites. We may use these technical methods to analyze the traffic patterns on our site, such as the frequency with which our users visit various parts of our site. These technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf. We may also use these technical methods in HTML e-mails that we send to determine whether you have opened those e-mails or clicked on links in the e-mails. The information from use of these technical methods may be collected in a form that is not personally identifying.
Click Stream Data: When you use, read, browse or download information from our website and apps, we or our service providers may also collect information such as the date, time and duration of a visit, information about your location, the pages accessed, the IP address of your computer, and any information downloaded.
You may instruct us to refrain from using or sharing your personal information for any of the two purposes described above at any time by providing written notification to DNRS. We acknowledge that the sharing of your personal information for any of those two purposes is at your option and we will not refuse you access to any product or service merely because you have instructed us to stop using or sharing your personal information in those ways.
When your personal information is to be used for a purpose not previously identified, we will disclose that the new purpose to you before such use, and we will seek your consent unless the use is authorized or required by law.
CONSENT
We will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent.
Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker. Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.
You may withdraw consent at any time, subject to legal, contractual and other restrictions, provided that you give us reasonable notice of withdrawal of consent. If you notify us that you withdraw consent, we will inform you of the likely consequences of that withdrawal, which may include our inability to provide certain services for which that information is necessary.
LIMITS ON COLLECTION OF PERSONAL INFORMATION
We will not collect personal information indiscriminately but will limit collection of personal information to that which is reasonable and necessary. We will also collect personal information as authorized by law.
LIMITS FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION
Your personal information will only be used or disclosed for the purposes set out above and as authorized by law.
We will keep personal information used to make a decision affecting you for at least one year after using it to make the decision.
We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose is no longer being served by retention of the information and retention is no longer necessary for a legal or business purpose.
We will take due care when destroying personal information so as to prevent unauthorized access to the information.
SERVICE PROVIDERS
We may retain agents, subcontractors or service providers from time to time in relation to our business or the products or services that we provide. If we require a service provider to deal with your personal information, we will take reasonable steps to ensure that the service provider adheres to privacy procedures and will keep your personal information confidential. We will not provide more information than is necessary to the service provider and will ensure that the information is returned or destroyed once the purpose for which it was given is filled.
Our service providers may be located outside of Canada, and you acknowledge that personal information may be processed and stored in foreign jurisdictions with different (and perhaps weaker) privacy laws, and that the governments, courts or law enforcement or regulatory agencies in those jurisdictions may be able to obtain disclosure of that personal information through the laws of the foreign jurisdiction.
ACCURACY
We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete.
If you demonstrate that personal information is inaccurate or incomplete, we will amend the information as required. If appropriate, we will send the amended information to third parties to whom the information has been disclosed.
If a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.
SAFEGUARDING PERSONAL INFORMATION
We protect the personal information in our custody or control by making reasonable physical, organizational and electronic security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
We will take reasonable measures, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the suppliers and agents who assist in providing services.
Note that confidentiality and security are not assured when information is transmitted through e-mail or other wireless communication.
PROVIDING ACCESS
You have a right to access your personal information that we hold.
Upon written request and authentication of identity, we will provide you your personal information under our control. We will also give you information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We may charge you a reasonable fee for doing so.
We will make the information available within 30 days of receiving a written request or provide written notice where additional time is required to fulfil the request.
In some situations, we may not be able to provide access to certain personal information (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm our competitive position). We may also be prevented by law from providing access to certain personal information.
Where an access request is refused, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.
CHANGES TO THIS PRIVACY POLICY
DNRS™ has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage individuals to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
YOUR ACCEPTANCE OF THESE TERMS
By using this website, you signify your acceptance of this Policy. If you do not agree to this Policy, please do not use our website. Your continued use of the website following the posting of changes to this Policy will be deemed your acceptance of those changes.
COMPLAINTS
We will, on request, provide information regarding our complaint procedure.
Any inquiries, complaints or questions regarding this Policy should be directed in writing to:
DYNAMIC NEURAL RETRAINING SYSTEM LTD
PO Box 45036 Westside PO
Victoria, BC
V9A 0C3
Canada
Tel.: 1-800-947-9389
E-mail: info@retrainingthebrain.com
This document was last updated on May 29, 2021
Disclaimer
The content in this website is for informational purposes only, and is not a substitute for medical diagnosis, treatment or advice. Please consult a physician or other health care provider prior to using any information or resources contained on or through this website.
